Text thread
SimulatedWhat the lead sees on their phone. (555) 0134 — not a working number.
Press Play the walkthrough to run the enquiry from first contact to a booked call.
Email follow-up
SimulatedSent to dana.w@example.com — a reserved test domain, not a real inbox.
The clinic's calendar
SimulatedOnly genuinely open slots are ever offered to a lead.
Already booked
Open
Booked by the follow-up
The other branch
Most enquiries do not answer the first text. This is the sequence that runs when nobody replies — and where it stops.
- +1 day, 10:15am — one text, different angle: the two soonest openings, nothing else.
- +3 days, 8:00am — one email with the same two openings and a one-line answer to the question they asked.
- +7 days — one last text: "want me to close this out?"
- Then it stops. The lead moves to a dormant list and no further automated message is sent. A sequence with no end is how a follow-up system turns into a complaint.
What triggered each message
SimulatedEvery step is a rule somebody wrote. Nothing here decides on its own what a qualified lead is.
The trace fills in as the walkthrough runs.